At Travelers Carrier, we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, how we protect it, and what rights you have. We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Travelers Carrier LLC is the data controller responsible for your personal information. This means we determine the purposes and means of processing your data and are legally responsible for it.
- Company name: Travelers Carrier LLC
- Contact email: info@travelerscarrier.co.uk
- Contact phone: +44 020 4515 7141
- Registered country: United States of America
We only collect personal data that is necessary to provide our services. The information we may collect includes:
| Category | Examples | How Collected |
|---|---|---|
| Identity data | Full name, date of birth, passport number, nationality | Directly from you at booking |
| Contact data | Email address, phone number, mailing address | Directly from you |
| Payment data | Card type, last 4 digits, billing address | Via our PCI-DSS payment processor |
| Travel data | Itinerary, seat preferences, meal requirements, frequent flyer numbers | Directly from you at booking |
| Special category data | Disability or medical requirements (only if provided by you for travel purposes) | Directly from you, only when relevant |
| Technical data | IP address, browser type, pages visited, session duration | Automatically via cookies |
| Communications data | Emails, call recordings (where legally permitted), form submissions | When you contact us |
We use your personal data only for the purposes for which it was collected. These include:
- Processing your booking: Communicating your passenger details to airlines, issuing e-tickets, and managing your itinerary.
- Customer service: Responding to enquiries, managing complaints, and providing rebooking or refund assistance.
- Payment processing: Verifying and processing payments for flights and ancillary services.
- Legal compliance: Meeting obligations under aviation, consumer protection, and anti-money laundering regulations.
- Security and fraud prevention: Detecting and preventing fraudulent transactions or misuse of our services.
- Service improvement: Analysing website usage patterns (anonymised) to improve our products and user experience.
- Marketing (with consent only): Sending promotional offers or newsletters — only if you have explicitly opted in.
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
- Contract performance: Processing is necessary to fulfil your booking and deliver the travel services you have purchased.
- Legal obligation: We are required by law to retain certain records (e.g. payment and booking records) for regulatory, tax, and audit purposes.
- Legitimate interests: We process some data for fraud prevention, service improvement, and customer support — provided our interests do not override your rights.
- Consent: For marketing communications and non-essential cookies only. You may withdraw consent at any time without affecting prior processing.
We share your personal data only where necessary to complete your booking or comply with legal obligations. We never sell your data. The parties we may share data with include:
- Airlines and carriers: We must pass passenger name, passport, and contact details to the airline(s) operating your flight in order to issue a ticket. This is a contractual necessity.
- Global Distribution Systems (GDS): Booking platforms such as Amadeus, Sabre, or Travelport which airlines use to manage inventory and reservations.
- Payment processors: Our PCI-DSS Level 1 certified payment processor receives card data to authorise and process transactions. They are contractually prohibited from using your data for any other purpose.
- Government and border authorities: Certain jurisdictions require us or airlines to submit Advance Passenger Information (API) or Passenger Name Record (PNR) data before departure. This is a legal obligation.
- IT and cloud service providers: Secure, vetted providers who host our systems and handle data only on our documented instructions under data processing agreements.
- Legal and regulatory authorities: Where required by law, court order, or regulatory request.
All third-party processors we engage are bound by data processing agreements that require them to protect your data to at least the same standard as we do.
Because we book international flights, your personal data will inevitably be transferred to airlines, government authorities, and systems located in countries outside the UK and European Economic Area (EEA). This is an inherent part of international air travel.
- When data is transferred to countries that do not have an adequacy decision from the UK ICO, we rely on Standard Contractual Clauses (SCCs) or other approved transfer mechanisms.
- Advance Passenger Information (API) submissions to destination country border authorities are required by law and do not require a separate adequacy decision.
- Our own data infrastructure is hosted within the United States, which we access under appropriate data transfer safeguards.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking and ticket records | 7 years | Legal and tax compliance |
| Payment transaction records | 7 years | Financial regulation requirements |
| Customer service communications | 3 years | Dispute resolution and service improvement |
| Call recordings | 12 months | Quality assurance and complaint handling |
| Marketing consent records | Until withdrawn + 2 years | Evidence of consent |
| Website analytics (anonymised) | 26 months | Service improvement |
Once the relevant retention period expires, data is securely deleted or anonymised in accordance with our internal data destruction procedures.
Under UK GDPR, you have the following rights in relation to your personal data. You can exercise any of these rights at any time by contacting us at info@travelerscarrier.co.uk. We will respond within 30 days.
Our website uses cookies — small text files stored on your device — to help us deliver a better experience. We use the following categories of cookies:
- Strictly necessary cookies: Essential for the website to function. These cannot be disabled and do not require your consent. They manage session state, security tokens, and form submissions.
- Analytics cookies: We use anonymised analytics (such as Google Analytics) to understand how visitors use our website. These are only set with your consent. Data is aggregated and cannot identify you personally.
- Preference cookies: Remember your settings and choices (such as language or currency preference) to personalise your experience.
- Marketing cookies: Used only if you have opted in to receive targeted offers. These track activity across websites to deliver relevant advertising.
You can manage your cookie preferences at any time via your browser settings or our cookie consent tool. Withdrawing consent for non-essential cookies will not affect your ability to use our core booking services.
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how we have handled your personal information, please contact us first — we aim to resolve all privacy concerns within 14 working days.
- Email: info@travelerscarrier.co.uk
- Phone: +44 020 4515 7141
- Available: Monday – Sunday, 6 AM – 11 PM EST
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority:
- UK residents: The Information Commissioner's Office (ICO) — ico.org.uk — 0303 123 1113
- EU residents: Your local Data Protection Authority (DPA) in your country of residence.
- US residents: The Federal Trade Commission (FTC) — ftc.gov